Join Our Team

About Therma Tech

Therma Tech is a highly-rated, family-run HVAC company serving San Jose and the South Bay for 18+ years. We hold a 4.9-star rating across 900+ reviews because we do honest work, show up fast, and treat customers like neighbors.

We're looking for the person who keeps the office running and makes sure every one of those leads turns into a booked, well-scheduled job.

The role

You are the hub of the business. Calls, texts, and online booking requests come in all day — many already captured and qualified by our system — and it's your job to convert them into scheduled appointments, get the right technician to the right home at the right time, and keep customers informed from first call to final invoice. When a homeowner has no heat in December or no AC in July, you're the calm, organized voice that gets them help fast.

This role is a fit for someone who has worked in construction, HVAC, plumbing, electrical, or another home-services trade office and already understands how a service day actually runs.

What you'll do

• Answer inbound calls, texts, and web inquiries; book service, maintenance, and installation appointments
• Dispatch technicians — schedule and route the daily board, match jobs to the right tech's skills and location, and adjust in real time when emergencies, cancellations, or run-overs hit
• Manage the schedule in ServiceTitan (or a similar field-service platform) — create and update customer records, jobs, and estimates, and keep the dispatch board accurate
• Follow up on leads captured by our phone and text system, confirm details, and get them on the calendar before they go cold
• Confirm appointments, send reminders, and keep customers updated on technician arrival windows
• Coordinate with technicians in the field on job status, parts, and next stops
• Handle maintenance-plan customers — schedule their seasonal visits and keep their records current
• Process basic paperwork: invoices, payments, permits, and warranty documentation
• Order parts and coordinate with suppliers as needed
• Keep the office organized and jump on whatever the day throws at you

What you need — Required

• Experience in a home-services or construction office — HVAC, plumbing, electrical, roofing, general contracting, or similar
• Dispatching or scheduling experience — you understand routing, service windows, and how to juggle a live board
• Computer-savvy and quick to learn software — comfortable in field-service or CRM platforms, email, spreadsheets, and text/chat tools; not intimidated by new systems
• Strong phone presence and clear, friendly written communication
• Highly organized, calm under pressure, and able to juggle competing priorities without dropping the ball
• Reliable, punctual, and trustworthy with customer information

What you need — Strongly preferred

• Familiarity with HVAC terminology and how a service/repair/install job flows
• Bilingual (English/Spanish) a plus
• Experience with a maintenance-plan or membership program

Why work here

• A stable, well-reviewed local company with steady, year-round work
• Modern tools that make your day easier — you won't be fighting outdated software
• A tight, respectful team where your work is visible and valued
• Room to grow as the business does